When can I return or exchange an item?
- If you received your order in poor condition or we sent you the wrong item.
- If you have made a mistake with the size or model and want to change it.
- If the product doesn't meet your expectations, you don't like it and simply want to exchange it for another one or return it.
In any of these cases, it is essential that the products you wish to exchange or return are in perfect condition and without evidence of having been used. In this case, the return or exchange option is void.
He period of time for exchange or return an article is of 30 calendar days counted from the date of delivery of the order.
WHAT DO I HAVE TO DO TO RETURN OR EXCHANGE A PRODUCT?
You can contact us by email (info@ailanajewelry.com) to request a return or exchange, and we will answer any questions you may have regarding the return process.
Once the exchange has been approved by our Customer Service team, we will send the shipping company to collect the item you wish to return or exchange. You must have the product packaged for shipping, preferably in the same packaging you received it. If you no longer have it, you can use another box or similar packaging to ensure the product doesn't get damaged during shipping.
If it is a Change:
As soon as we receive the item, our Customer Service department reviews it, and if everything is correct, we will send you the new product you requested.
If the change is due to an error on our part and Only in this case , we will cover the shipping costs of the replacement at no additional cost to you. If it is a return: We will also send the shipping company to collect the order. Once reviewed, we will refund the amount of the product using the same payment method you used (credit card, PayPal, or bank transfer).DEADLINE FOR MAKING AN EXCHANGE OR RETURN
30 calendar days counted from the delivery of the order.
COSTS OF AN EXCHANGE OR RETURN
The costs of making an exchange or return are always the buyer's responsibility, unless it was our mistake (we sent you the wrong product by mistake).The cost of exchanges or returns is €4.95, which corresponds to the shipping costs of the new product and/or the collection of the exchanged or returned item.
WARRANTY OF THE ITEMS
All Ailana Jewelry items have a 100% money back guarantee. 6 months from the date of delivery of the order. The warranty only covers cases where there is a manufacturing defect and the damage was not caused by improper use or care of the piece. To keep your jewelry in perfect condition, you can consult our Jewelry Care Guide . To request warranty coverage, you can contact our Customer Service Department or call us.